Terms of Service

1. Acceptance of Terms

By creating an account, installing the extension, or using any part of ReplyFlow AI ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

These terms apply to all users in the United States, United Kingdom, Australia, and all other jurisdictions where the Service is accessible.

2. Description of Service

ReplyFlow AI is a Chrome extension and subscription service that uses artificial intelligence to help business owners generate replies to Google Business Profile reviews. The Service includes:

• A Chrome browser extension that integrates with Google Business Profile
• A cloud backend that processes review text and returns AI-generated replies
• A freemium subscription model: Free (20 replies/month) and Pro (unlimited, $9/month)

3. Account Registration

To use ReplyFlow AI you must create an account with a valid email address. You are responsible for:

• Providing accurate and truthful information during registration
• Keeping your login credentials secure and confidential
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use of your account

You may only create one account per person. Creating multiple accounts to circumvent free plan limits is prohibited and will result in all accounts being suspended.

4. Free Plan

The Free plan provides 20 AI-generated replies per calendar month at no charge. Free plan limits:

• Usage resets on the 1st of each calendar month
• Unused replies do not carry over to the next month
• Free plan features may change at our discretion with reasonable notice

5. Pro Plan & Billing

The Pro plan is billed at $9.00 USD per month (or the equivalent in your local currency as shown at checkout). By subscribing to Pro you authorise ReplyFlow AI to charge your payment method on a recurring monthly basis.

• Payments are processed securely by Stripe
• Subscriptions renew automatically every 30 days
• You can cancel at any time from your account settings
• Cancellation takes effect at the end of the current billing period — you keep Pro access until then
• After cancellation your account automatically returns to the Free plan
• We do not offer prorated refunds for partial months

6. Refund Policy

We offer a 7-day refund on your first Pro subscription payment if you are not satisfied. To request a refund within 7 days of your first charge, email hello@yourdomain.com with your account email and reason.

After 7 days, or after the second billing cycle, subscription charges are non-refundable. We reserve the right to decline refund requests that show evidence of abuse.

7. Acceptable Use

You agree to use ReplyFlow AI only for its intended purpose of generating review replies for legitimate businesses. You must not:

• Use the Service to generate spam, fake reviews, or misleading content
• Attempt to reverse-engineer, scrape, or copy the Service
• Use automated scripts to make excessive API requests
• Share your account credentials with others
• Resell or sublicense access to the Service without written permission
• Use the Service in any way that violates applicable laws or Google's Terms of Service
• Attempt to circumvent plan limits through any means

8. AI-Generated Content

ReplyFlow AI uses Claude (by Anthropic) to generate reply suggestions. You acknowledge that:

• All AI-generated replies are suggestions only — you are responsible for reviewing before posting
• We do not guarantee the accuracy, appropriateness, or quality of generated replies
• You are solely responsible for any reply you post to your Google Business Profile
• We are not liable for any consequences arising from replies you choose to post

9. Intellectual Property

ReplyFlow AI, its logo, extension code, backend systems, and website content are owned by us and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

The AI-generated reply text returned to you is yours to use as you see fit for your business.

10. Service Availability

We aim to keep ReplyFlow AI available 24/7, but we do not guarantee uninterrupted service. We may:

• Perform scheduled maintenance with advance notice where possible
• Experience downtime due to third-party service outages (Anthropic, Stripe, etc.)
• Modify, suspend, or discontinue features with reasonable notice

We are not liable for losses resulting from service interruptions.

11. Termination

You may cancel your account at any time by emailing hello@yourdomain.com.

We reserve the right to suspend or terminate accounts that:

• Violate these Terms of Service
• Have fraudulent or chargedback payment activity
• Are used to abuse the free plan or circumvent limits
• Are involved in any illegal activity

In cases of termination for cause, no refund will be issued.

12. Disclaimer of Warranties

13. Limitation of Liability

To the maximum extent permitted by law, ReplyFlow AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service.

Our total liability to you for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.

14. Governing Law

These Terms are governed by applicable law. For users in the UK and Australia, nothing in these Terms affects your statutory consumer rights under local consumer protection legislation.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via email at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

16. Contact Us

For questions about these Terms, please contact: